Profoam Return Policy
In an effort to avoid returns, we would like to emphasize the importance of product research, and we will be happy to assist you in any way we can. Please be confident in the items you are ordering before you place an order. However, If you do need to return an item, please contact us within 30 days of receipt. If you’ve received an incorrect item due to our error, we will correct the situation as soon as possible with no extra out of pocket cost to you.
Returns for any other reason must be accompanied by an RMA (returned materials authorization), and must be shipped freight prepaid to our designated location. Items returned without an RMA or with COD charges will be refused.
Only items that are in new condition and in original packaging may be returned. Engines that have been started are not considered to be new, and will not be accepted.
There are NO returns on any electrical items.
In most cases, you can receive full exchange credit for products returned within 30 days. Exchange items must still be accompanied by an RMA. Please include a notation of the replacement items you would like with any exchange returns. Additional shipping and handling charges will usually apply for replacement items.
All refunds for returned product will be issued by check after the products have been received and inspected by Intech Equipment. Shipping and handling charges are not refundable except in the case of our error, and a restocking fee will be deducted from all refunds (15% in most cases). No refund will be issued on electronic components.
We reserve the right to cancel, return, refund, or reject any and all orders we deem necessary. This includes but is not limited to the following reasons: Incorrect Pricing, Incorrect Shipping Charges, Invalid payments or suspected fraud.